FAQ

1. How do I Rent at Solstice?

Call our Rental agent at 1.877.464.4978 x1 or info@rentsolstice.ca and we can schedule a tour. Viewing can be scheduled for next day and on. We try our best to give our current tenants 24 hours notice for viewings, so be proactive and call ahead of the day you plan to make an appointment!

2. How do I cancel a viewing?

Call 1.877.464.4978 x1 to cancel your viewing, in as much advance as you can.

3. At a showing, do I wait outside for the leasing agent? (YES!)

Please wait in the main lobby for the leasing agent if he or she is not already there for you. Do not knock on the unit door, even if you are early. Remember that we want to be respectful of the current tenants.

4. What should I consider when I'm renting a place to live?

Think about...

- how many people you want to share a living space with

- who you want to be your housemates

- what your budget is

- how far you're willing to live away from campus

- how close the nearest bus stop is and what routes service that area

5. Do you rent to individuals or groups?

Solstice is open to both single and group applicants.

6. What do I need to put down to secure a room?

You will need to place a deposit (immediate payment) of last month's rent to secure the room in your name. This is a non-refundable deposit. The deposit secures the room/suite for 5 days, at which time all lease documents need to be completed includingFOB deposit and rent payments arrangements.

7. Is the deposit refundable?

The last month's rent deposit is not refundable. See below for FOB deposit info.

8. What is the FOB deposit and how much does it cost?

A $200 refundable FOB deposit must be paid within FIVE days of the initial deposit. It can be paid by debit, credit (w/ 4% service fee), or post-dated cheque. You can post-date the cheque to be cashed on the 1st day of your lease.

The FOB deposit is refundable, as long as you return ALL keys and FOBs by the last date of your lease. A FOB deposit return cheque will be issued to you on the last day of your lease.

The FOB deposit is not a security deposit. FOB deposits are legal. Unreturned FOBs take time and money to replace. For more information, please follow this link to the Landlord & Tenant Board site.

9. How do I get the FOB deposit back?

FOB deposit refund cheques will be prepared to hand back on the last day of your lease. Provided you return all of your keys and FOB's on time you will receive your cheque back immediately. If you don't return all your keys and FOB's on time, there will be a fee.

10. How long is a lease?

We offer three-year leases with the option to terminate after one year, or to renew for up to 3 years at the same rental price.

11. Where can I read over a copy of the lease?

Review a sample copy here. You will be able to print out a personalized lease after you (and your entire group) have made a deposit and started the online lease process. Once you make a deposit, we will send you a link via email to begin filling out a personal information form. The lease is created using your information and from there, the link outlines instructions to complete the rest of the lease documentation.

12. How does the online lease process work?

Short answer: it's easy! Click here to see!

In more detail, follow these steps:

When you make a deposit on a rental, we send a link to your email to kick-start the lease process. The lease is to be completed entirely online. If you do not receive this link in your email, check your junk mail to make sure it didn't end up there. If it's not in your inbox or junk mail, call the office at 519 342 0608 x 101 or send an email to living@domushousing.com to see if we can resend it or correct a wrong email address.

Once you have the email, click on the link and follow the step-by-step instructions.

If you are part of a group of 2 or more, you must ALL complete your section of the lease in order for the whole lease to be complete. Even if you have completed your section, your lease is not done until your roommates complete their parts.

All lease documents are due within FIVE days after making a deposit. It is always best to complete everything in your package in this time to avoid admin fees and to ensure that you don't forget anything. Promotions or limited time offers may expire if you don't complete your lease in time.

Once you have handed in everything, be sure to go back to the link and double check that you are completely finished.

13. What forms of payments do you accept?

For last month's rent deposits we accept debit, certified cheque, or credit card.* These payments must be made ON SITE at our Solstice office. Cheques are to be made out to Domus Student Housing Inc. 

All other payments we accept debit, certified cheque, post-dated cheque, credit card.*  Cheques are to be made out to: Domus Student Housing Inc.

For rent payments, we accept PAD (Pre-Authorized Debit) form along with a void cheque

NOTE:. *Credit Card payments have a 4% service fee.

14. Why do you ask for a method of payment so far in advance?

Ease for all parties, and for you to avoid incurring the utility fee is the short answer. Your method of payment is required as part of your lease package which is due within five days of making a deposit.

15. What is a Guarantor Form?

Having a guarantor for your lease is very similar to getting a co-signer for a mortgage. It ensures the landlord will get paid if a tenant does not pay the rent. In the majority of cases, a resident's parents act as the guarantor. Therefore, if you do not pay your rent, expect your landlord to call your parents and nobody wants that to happen! A guarantor must be a citizen/permanent resident of Canada and to have a full-time job. If you do not have anyone to sign as a guarantor, you can talk to your Lease Advisor about setting up a Guarantor Fund (two months of pre-paid rent in lieu of a guarantor).

16. Will my unit be cleaned before I move in?

All tenants read and sign a waiver in the lease package that outlines our policy on cleaning between rental terms. It requires each tenant to understand that the unit will be cleaned between move-ins and further cleaning by you and/or your group may be required to achieve personal standards. We do not re-send cleaning crews. Our cleaning crews empty all contents left behind by previous renters, clean appliances, floors, and bathrooms. The cleaners leave behind a checklist that they must check off to assure what jobs have been completed. The waiver also asks you to leave the unit in the condition you have found it upon move-out and states that you are responsible for any damage you or your guests cause beyond regular wear and tear.

17. Do I need renter's insurance?

Yes. In the waiver you sign as part of the leasing package, it states that a resident's belongings should be insured, either by renter's insurance or extended coverage under his or her parent/guardian's home insurance. Likewise, the management agrees to respond to all issues brought to their attention promptly and within the guidelines of the Residential Tenancies Act, 2008.

18. Is Solstice pet-friendly?

No, student properties managed by Domus Property Services do not accept pets.  

19. What are the rules about smoking?

Our houses and apartments are non-smoking buildings. Smoking inside, on a balcony, or within 10 feet of the building are against the conditions of the lease and can result in a $200 charge or more. If caught, you can be fined by the City of Guelph By-Law Enforcement.

20. How does maintenance requests work?

You will receive a deficiencies list in your move-in package to write down anything that is not working or broken. This list is to be submitted to us within 10 days of move-in, so that we can assess the list, inform the landlord, and make improvements.

Throughout the year our Resident Services team is available by phone and email during regular office hours. They can be reached: 1.877.464.4978 x 2 or solstice@domushousing.com.

For after hours emergencies please call 1.877.464.4978 x 3 and leave a message including your name, phone number, unit, and room as well as a brief description of the issue. 

 Maintenance requests are taken into consideration, consulted by our property admin and the landlord, and plans are communicated to our tenants. Emergencies (i.e. leaks, broken roofs, etc.) will be handled promptly.

21. Is subletting allowed?

Yes, as long as you register your sublet with Resident Services.

You can find a Sublet Contract Template on our FORMS page.

When you find a subletter, it's a good idea to have something in writing confirming your agreement. Complete a sublet contract and send in a copy to living@domushousing.com so that we have it on file.

Please note, you are still the resident but and you are now acting like a "landlord" for your subletter. You will continue to pay rent to Domus, and you are responsible for collecting rent from your subletter.

22. Will you help me sublet?

Solstice offers a tip sheet and a generic Sublet Contract for you to modify and use. We do not advertise or do viewings to help sublet your room. Subletting can be successful for the Fall, Winter and Spring term in Guelph! Advertise early, be committed, and be prepared to drop your price if need be.

23. If I'm in an all-female OR all-male unit, can I sublet to a member of the opposite sex?

No, unless you talk to your roommates and get it in writing that this is acceptable.

Bottom line: communicate with everyone to avoid problems.

24. I have found a replacement, what is next?

A replacement is an individual who will take over your entire lease contract and agrees to all the same terms as your original lease.

When a replacement is found, a $150 administration fee is charged. Replacements are required to submit all required documents and payments and be approved as tenant before you are released from your contract.

25. Do you help with roommate issues?

Our housing is not residence and we encourage residents to work out their differences/issues themselves.  Feel free to contact Resident Services for advice if needed.

27. Are utilities included in the rent?

Electricity (hydro) and water are not included.  Residents must sign up directly with the supplier (EnerCare Connections Inc).

28. Is internet or cable/satellite included in the rent?

Internet and cable/satellite is not included in the rent.  Domus Student Housing Inc. has partnered with HIP Developments and Rogers to provide you the FASTEST internet available. If you haven't already signed up, filled out this Internet form and contact Resident Services

29. Is there parking for residents?

Yes, parking is available at Solstice. You will be assigned a specific parking space after we receive your parking application and payment. Parking spaces are leased on a first come first serve basis, so sign up early to ensure you get a space!

Residents are NOT allowed to park in visitor parking nor in commercial parking spaces.

30. Is there parking for my visitors, guests, and family?

Yes, there are parking spaces for visitors. Residents cannot park in visitors parking or in the commercial parking area. Residents must register their visitors, guests, and/or family with Residence Services. You need to provide your name and suite number along with your guest's license number, car make, car model, and car color. You must also provide the day(s) that they will be parking in the visitors' parking. Submitting a visitor parking request does not guarantee that the request will be accepted. Requests are granted according to availability.

31. When are the amenities open?

Click here!

Residents CANNOT smoke in the amenities. Rules are posted in all areas.

32. Is there a place to store my Bicycle?

Yes, there is a bicycle room located on the first floor. All residents who plan to store their bikes must register their bicycle with Resident Services. There are bike racks located in the bicycle room. Bicycles cannot be taken into the corridors, elevators, stairwells, or suites.

33. How do I move-in/out or deal with large deliveries?

You must book your move-in/out and all large deliveries with Resident Services.

34. How do I deal with my waste (garbage, recycling, and organics)?

Solstice 2 is equipped with a tri-sorter. Waste chutes are located on floors 2 to 6. Follow the instructions posted in the room. Residents on the first floor can take their waste to the waste room located on the first floor and put their waste in the appropriate bins. In this room there is also a place for sorted beer wine and spirit containers for those who do not wish to bring them back to the beer store. There are also recycle bins for batteries, light bulbs, and small electronics.

All cardboard bigger than 10 inches must be brought to the first floor garbage room. DO NOT put over-sized items down the waste chute system.

35. What do I do if I have problems with my FOB?

If you have any issues with your FOB, including a lost FOB, contact Resident Services immediately. If you have problems getting into your unit, try updating your FOB by using the FOB on any exterior building door.

36. Do I have to use HE laundry detergent?

Yes! All units have energy efficient laundry machines installed. You MUST use HE detergents to prevent damages or leaks. Look for detergents marked with an HE symbol when shopping for detergents.

37. How do I clean my dryer lint trap?

Lint traps are located on the wall or ceiling by the dryer. They are square and have a knob handle. To clean, pull the knob thus exposing the lint trap. Clean the lint out of the trap, then replace the cover when done.